FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shopping Information
Below are some common questions about shipping, returns, and exchanges
How do I place an order?
Simply browse our collections, select the pet clothing items you want, choose the appropriate size, and click “Add to Cart.” Once you’ve finished shopping, go to your cart and follow the checkout steps to complete your purchase.
How do I determine the right size for my pet?
Each product page includes a detailed size chart. Measure your pet’s chest, neck, and length, then compare the measurements to the chart. If your pet is between sizes, we recommend choosing the larger size for comfort and mobility.
Can I modify or cancel my order after it’s placed?
Orders are processed quickly, so modifications or cancellations are only possible within 2 hours of placement. Please contact our customer service team immediately for assistance.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by country. You can view estimated shipping fees and delivery times at checkout.
Payment Information
Below are some of are common questions about Payment Information
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options as displayed at checkout.
Is it safe to use my credit card on your website?
Absolutely. Our website uses SSL encryption and secure payment gateways to protect your payment information. Your details are never stored on our servers.
Can I pay in multiple currencies?
Yes, our website supports several currencies. You can select your preferred currency during checkout for convenience.
When will I be charged for my order?
Your payment is processed immediately after placing the order. You will receive an email confirmation with the payment and order details.
Order Returns
Below are some common questions about
Order Returns
What is your return policy?
We accept returns within 30 days of delivery for items that are unused, unworn, and in their original condition. Please ensure all tags are attached and the product is clean.
How do I initiate a return?
Contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions for sending your item back.
Are return shipping costs covered?
Return shipping costs are generally the responsibility of the customer unless the item was defective, damaged, or incorrect. In those cases, we will provide a prepaid return label.
When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days. The refund will be issued to the original payment method.
Can I exchange an item for a different size or style?
Yes. Exchanges are processed similarly to returns. Please contact customer service to arrange the exchange and ensure availability of the desired size or style.